Return and Refund Policy

We take the utmost care when crafting your bouquets.

• Natural Characteristics of Flowers
  Our flowers are products of nature, and their availability is subject to seasonal changes. Therefore, we cannot guarantee that the bouquet you receive will be identical to the pictures on our website. If certain flower materials in your order are unavailable, we will promptly get in touch with you to confirm the replacement options and ensure that your bouquet remains beautiful and of high quality.
  
  
• Artistic Creation
  Floral artistry is a form of artistic creation, and each bouquet is unique. While our florists carefully select and arrange the finest fresh flowers, we cannot guarantee that the bouquet you receive will be an exact match to the images on our website. Our goal is to craft the most beautiful floral arrangements to meet your expectations and tastes.
  
  
• Final Orders
  Due to the relatively short lifespan of fresh flowers, we do not accept returns, exchanges, or order cancellations. All submitted orders are considered final, and once an order is confirmed, it cannot be altered. We appreciate your understanding and cooperation in this matter.
  
  
• Contact Us
  If you have any questions about our products or services, please feel free to reach out to the HFlowers team at any time. We are delighted to provide assistance and address your inquiries.