Shipping policy
Same-Day Delivery
- Order Cut-Off Time: All orders must be placed by 12:00 PM for same-day delivery.
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Delivery Locations: We offer delivery to the following postal code areas:
- 3000 to 3211, 3335 to 3338, 3427 to 3429, 3750 to 3815, 3910 to 3944, 3975 to 3980
- Delivery Outside Specified Postal Codes: We may be able to deliver outside of the above-listed postal codes. Additional charges will apply. Please contact our customer service for details.
- Delivery Charges: Our delivery charges are calculated at checkout, based on the distance from our store to the delivery location.
Pick-Up Service
- Address: Unit No. SP035/1 Main St, Box Hill VIC 3128
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Hours:
- Monday to Friday: 9:00 AM to 6:30 PM
- Saturday: 9:00 AM to 6:30 PM
- Sunday: 10:00 AM to 6:30 PM
How to Choose Pick-Up During Checkout
- Select the "Pick-Up" option during the checkout process.
- Once your order is ready, you will receive a confirmation email.
- You may pick up your order during our operation hours as specified above.
Undeliverable Items and Failed Deliveries
- If we are unable to deliver your order due to an incorrect address or recipient unavailability, the order will be returned to our store.
- A redelivery fee will be applicable for any subsequent delivery attempts.
- If redelivery is not possible or the item is perishable and can't be redelivered, the order may be canceled without a refund.
Additional Information
- All delivery and pick-up times are subject to product availability and external conditions such as traffic and weather.
- If you need to change your delivery date or location, please contact us at least 24 hours before the scheduled delivery time. Changes requested less than 24 hours before the scheduled delivery time may incur additional fees and are subject to availability.
- For any special delivery requests or urgent orders, please contact our customer service directly.
By placing an order, you agree to adhere to this shipping policy. Thank you for choosing H Flowers for your floral needs.